Customer Success Consulting

Tags
Consulting
URL
Empty
Tool
Project Scope
1.
Phase1 (Session 1-4) - Diagnosis and Quick and Dirty Action
1.
Find 2-3 Customer Support Key metrics(OKR)
2.
List 1-3 quick action items
1.
Temporary Metric Defining
2.
Content Generation Setup
3.
Customer Journey Map / Interview
2.
Phase 2 (Session 5-10) - Support Operation System Design
1.
Design the CS MVP Operational system (Metrics, Process, Tool, Team)
3.
Phase 3 (Session 11-14) - System Configuration & Documentation
1.
Define OKR
2.
Customer Support Process
3.
Support Management Tool
4.
OKR Metric Owner (DRI)
5.
Configuration using A-D
6.
1st iteration after configuration
4.
Phase 4 (Session 15-20) - Optimization & Team Building
1.
2nd, 3rd iteration
2.
Customer Support Dashboard Setup
3.
Team Job Description Writing
4.
Hiring