Eric (JaeYeon) Kim

๐Ÿ™‹๐Ÿปโ€โ™‚๏ธ
- ํŒŒ๋ž€ ๋ณผ๋“œ์ฒด๋Š” ๋งํฌ๋กœ ์—ฐ๊ฒฐ๋ฉ๋‹ˆ๋‹ค. - ํฌํŠธํด๋ฆฌ์˜ค๋งŒ ๋ณด๊ณ ์‹ถ๋‹ค๋ฉด ์—ฌ๊ธฐ๋ฅผ ํด๋ฆญํ•ด์ฃผ์„ธ์š”! - ํ† ๊ธ€(โ–ถ)์„ ํ•œ ๋ฒˆ์— ์—ด๊ณ ์‹ถ๋‹ค๋ฉด cmd/ctrl + option/alt + t ๋ฅผ ๋ˆŒ๋Ÿฌ์ฃผ์„ธ์š”!
๋ชฉ์ฐจ (์‚ผ๊ฐํ˜•์„ ํด๋ฆญํ•ด์ฃผ์„ธ์š”)
Overview
์‹ค๋ฆฌ์ฝ˜๋ฐธ๋ฆฌ์˜ B2B SaaS ์Šคํƒ€ํŠธ์—…(Sendbird)์—์„œ Solutions Engineer๋กœ ์ผํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. Customer Onboarding/Support Operation/Technical Support์„ ์ฃผ๋กœ ๋‹ด๋‹นํ•˜์ง€๋งŒ Product/Project Management, Growth Hacking, Community Building๋“ฑ ์‚ฌ๋žŒ๊ณผ ์–ด์šธ๋ฆฌ๋Š” ๊ฒƒ์„ ์ข‹์•„ํ•˜๋Š” ์กฐ๊ธˆ์€ ํŠน์ดํ•œ ์—”์ง€๋‹ˆ์–ด์ž…๋‹ˆ๋‹ค.
ํšŒ์‚ฌ ๋‚ด์—์„œ๋Š” PM ์—…๋ฌด๋ฅผ ํ•˜๊ธฐ ์–ด๋ ค์›Œ, ์ด๋ ‡๊ฒŒ ์‚ฌ์ด๋“œ ํ”„๋กœ์ ํŠธ๋กœ ํ•œ์„ ํ’€๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์—ฌ๋Ÿฌ๋ถ„๋„ ๋ชจ๋ฅด๋Š” ์‚ฌ์ดA/Bํ…Œ์ŠคํŠธ๋ฅผ ํ•  ์ˆ˜๋„ ์žˆ์–ด์š”๐Ÿ˜œ
์–ด๋ ธ์„ ๋•Œ๋ถ€ํ„ฐ ์ฐฝ์—… ๋ฐ ์ปค๋ฎค๋‹ˆํ‹ฐ/์ด๋ฒคํŠธ ๋นŒ๋”ฉ์— ๊ด€์‹ฌ์ด ๋งŽ์•„ 2015๋…„ ์„œ์šธ์‹œ์žฅ๋‹˜, ์œ ์—”ํ˜‘ํšŒ์„ธ๊ณ„์—ฐ๋งน ์‚ฌ๋ฌด์ด์žฅ๋‹˜, ๋ฐฑ์•…๊ด€CTO๋‹˜๊ณผ ํ•จ๊ป˜ โ€œ๊ธ€๋กœ๋ฒŒ ํ•ด์ปคํ†ค ์„œ์šธโ€œ์ด๋ผ๋Š” ์ „์„ธ๊ณ„ ๊ฐœ๋ฐœ/๊ธฐํš/๋””์ž์ด๋„ˆ ์˜ฌ๋ฆผํ”ฝ์„ ๊ธฐํšํ•˜์˜€์Šต๋‹ˆ๋‹ค.
๋ฉ”๋ฅด์Šค๋กœ ์ธํ•ด ํ–‰์‚ฌ๋Š” ์ทจ์†Œ๋˜์—ˆ์ง€๋งŒ ํ–‰์‚ฌ์˜ ๋ฉ”์ธ ์Šคํฐ์„œ ์ค‘ ํ•œ ๊ณณ์ด์—ˆ๋˜ Lufthansa Airline์˜ CFO๋กœ๋ถ€ํ„ฐ ์ง์ ‘ ํˆฌ์ž๋ฅผ ๋ฐ›์•„ ๋Œ€ํ™”ํ˜• ์ธ๊ณต๋น„์„œ ์„œ๋น„์Šค, ํ‚ด๋น„์„œ๋ฅผ ์ฐฝ์—…ํ•œ ๊ฒฝํ—˜์ด ์žˆ์œผ๋ฉฐ
๊ณต๋™์ฐฝ์—…์ž๋“ค์˜ ๊ฐœ์ธ์‚ฌ์ •์œผ๋กœ ์ €ํฌ๋“ค์˜ ๋ฏธ์…˜์€ ์ž ์‹œ ๋ฉˆ์ถ”์—ˆ์ง€๋งŒ ๊ทธ ๋•Œ ์ƒ๊ธด Digital Communication์—์„œ Chat์˜ ์ค‘์š”์„ฑ๊ณผ ๋ฌด๊ถ๋ฌด์ง„ํ•œ ๊ธฐํšŒ๊ฐ€ ์žˆ๋‹ค๋Š” ๊ฒƒ์„ ๊นจ๋‹ซ๊ณ  SendBird์— ํ•ฉ๋ฅ˜ํ•˜์—ฌ ๋ชป๋‹คํ•œ ๋ฏธ์…˜์„ ์ˆ˜ํ–‰ํ•˜๋ฉฐ ๋ฏธ๊ตญ ์ฆ์‹œ IPO๋ฅผ ๋ชฉํ‘œ๋กœ ์—ด์‹ฌํžˆ ๋ฐฐ์šฐ๋Š” ์ค‘์ž…๋‹ˆ๋‹ค.
์„ผ๋“œ๋ฒ„๋“œ์˜ ๊ณ ๊ฐ๋“ค์ด ๋” ์‰ฝ๊ฒŒ ์ œํ’ˆ์„ ์ด์šฉํ•˜๊ณ  ๋ฌธ์ œ๊ฐ€ ์ƒ๊ฒผ์„ ๋•Œ ๋น ๋ฅด๊ณ  ์ •ํ™•ํ•˜๊ฒŒ ์ง€์›ํ•  ์ˆ˜ ์žˆ๋Š” Customer Onboarding/Education/Support Experience ์ชฝ์˜ OKR๋ฅผ ๋งก๊ณ  ์žˆ์œผ๋ฉฐ ๊ทธ ๊ฒฝํ—˜์„ ํ† ๋Œ€๋กœ ์ฃผ๋ณ€ ์ง€์ธ ์Šคํƒ€ํŠธ์—…์„ ๋„์™€์ฃผ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. (์ œ๊ฐ€ ๋„์™€๋“œ๋ฆด ์ˆ˜ ์žˆ๋Š” ๋ถ€๋ถ„ ์žˆ์œผ์‹œ๋ฉด ์•Œ๋ ค์ฃผ์„ธ์š”!)
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์˜ค์—์ฝ˜ (์˜ค๋Š˜ ์—๋ฆญ์ด ์ฝ์€ ์ฝ˜ํ…์ธ )
1:1 Coffeechat
์ €์™€ ๋” ์†Œํ†ตํ•˜๊ณ  ์‹ถ์œผ์‹  ๋ถ„๋“ค์€ ์•„๋ž˜ ์บ˜๋ฆฐ๋”๋ฅผ ํ†ตํ•ด์„œ ์คŒ ์ฝœ์„ ์‹ ์ฒญํ•ด์ฃผ์„ธ์š”
โ€ข
Chat ์š”์ฒญ ์‹œ ์š”์ฒญ Agenda๋ฅผ ๊ผญ ๊ธฐ์žฌํ•ด์ฃผ์„ธ์š”. (Agenda ์žˆ๋Š” ๋ฏธํŒ…์€ ๊ฐ™์€ ์‹œ๊ฐ„์„ ๋” ํšจ์œจ์ ์œผ๋กœ ์‚ฌ์šฉํ•˜๊ฒŒ ํ•ฉ๋‹ˆ๋‹ค)
โ€ข
์ง„๋กœ ์ฐพ๊ธฐ, ํ•ด์™ธ ์ง„์ถœ, ์Šคํƒ€ํŠธ์—…, ์บ์น˜์—… ๋“ฑ๋“ฑ
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